Vacancy: Sales Administrator

Due to our expansion programme for 2018 we have an immediate vacancy for a Sales Administrator.

The main functions of the post are:

To provide support to the Sales function of the business.

Duties and Responsibilities

  • First point of contact with customers using a high level of professionalism at all times
  • Understand specific core account customer’s needs
  • Manage CRM System
  • Smooth and timely Order and Quote Process
    • In line with budgetary guidelines
    • Within agreed timescales
  • Seamless liaison with Production
  • Timely quote follow up
  • Capture customer feedback
  • Analysis of business by:
    • Customer
    • Product
    • Customer Contact Point:
    • Regular communication
    • Feedback
    • Dealing with conflict
    • Assist with marketing projects as necessary

Duties and Responsibilities

  • Superb organisational skills
  • Track record of managing multiple accounts
  • Strong people and communication skills
  • Buy-in to the Company’s Values, Mission and Guiding Principles
  • To work in accordance with Health & Safety and Hygiene regulations of the Company
  • Excellent commercial skills - profit focussed
  • IT management tools - Sage, CRM, Word, Excel, Outlook
  • Ambitious - looking for the right environment to build successful career
  • Driven:
    • Passionate about pleasing customers
    • Passionate about exceeding targets and expectations
    • Meticulous attention to detail

If you feel that you have the skills and attributes to meet our requirements, please email Debra Woodyatt - Director on Debra@fccartons.co.uk

Vacancy: Machine Operator

Due to our expansion programme for 2018 we have an immediate vacancy for a Machine Operator in our Gluing department.

The main functions of the post are:

Responsible for setting up and running machinery and providing instruction, to other team members, in order that they can run machines and produce quality products.

Duties and Responsibilities

  • Responsible for setting up and running machinery to meet the efficiencies and quality required and maintaining Production and Quality records
  • Providing instruction to other team members to enable them to run machinery and produce quality products.
  • To communicate in person and on the telephone with colleagues, customers and other visitors in a friendly and positive manner.
  • To work in accordance with Health and Safety and Hygiene regulations at all times.
  • To undertake staff training and development to enhance the role and your personal development.
  • To undertake any other such duties, within the competency of the post.
  • To work in a flexible manner.
  • To work effectively as part of a team.
  • To maintain a general level of tidiness in work areas, and ensure punctual time keeping in accordance with contracted hours.

We are looking for the right candidate to meet our Company Values, have the necessary experience, enthusiasm, able to demonstrate passion in the role and with an excellent work ethic.

The candidate will be required to work to our shift system and overtime requirements to meet customer needs.

The candidate can expect a clean and friendly working environment with an attractive pay package which includes Life Cover, Pension, Holiday Pay Bonus and work wear.

If you feel that you have the skills and attributes to meet our requirements, please email our Operations Director – Liam Cox: liam@fccartons.co.uk

New system at FC

CRM – Communication is Key!

First of all, a huge thank you to all of our customers who completed and returned our customer satisfaction survey.

As part of our commitment to quality and customer service we have looked in detail at all of the comments and feedback given, in order to address any areas where we can improve. We truly value the information that you have provided and it really will help us to deliver an efficient, appropriate and cost effective service to your business.  Communication is an area that we identified for development as a result of listening to you. We have recently implemented a comprehensive CRM (Customer Relationship Management) system which enables us to record and respond to our customers’ needs with greater efficiency. This integrates fully with our existing system and enables us to capture all customer related information, quotes and documents in one place.

Our new CRM system went live in April and we are currently training the team and optimising how we use this powerful software to its full capacity. Our next phase of development in this key area will be for Production Data collection, then expand the system to cover all of the team here at fc.

Back by popular demand Fish ‘n’ Chip lunch at FC

Due to the resounding success of our previous traditional Fish ‘n’ Chips Friday we decided a follow up treat would be a welcome end to another busy week for Team fc.

Daniel from ‘Mobile Fish & Chips’ arrived in our car park at 11.00am sharp, got his fryer fired up and promptly started serving up piping hot fish ‘n’ chips at 11.45am!

Again the lunchtime treat was very well received and we got some great comments from the team:

“these were better than last time”

“the best fish ‘n’ chips I have had in ages”

and of course we had a repeat of;

“can we do it every Friday”

It is nice to see the cardboard trays being used especially with the news they keep food fresher for longer than their polystyrene competitors (not that the Fish ‘n’ Chips lasted long enough not to be 100% Fresh!) However they are a more sustainable form of packaging as they are recyclable and biodegradable.

fish-chip-van

Focusing on food waste

Here at fc we take the avoidance of all forms of waste very seriously. We are committed to our Green credentials, maximise our recycling, maintain our Carbon Neutral status and continue with our tree planting programme. We hope you’ll find these staggering facts in our ‘Focusing on food waste’ Infographic below as interesting and yet disturbing as we do?

food-waste-infographic

Welcome Aboard

RYAN TRIMMER – Trainee Die-Cutting Operator. (Former Apprentice)

ryan-trimmer
Ryan Trimmer became fc cartons first apprentice back in July 2016 in a new and exciting role of Apprentice die cutter.

Ryan joined us after completing a 12 month engineering course at nearby Derby College and being the standout candidate at the interview stage here at fc.

This was a new venture for both parties and was something that we had been looking to introduce for some time. Ryan bought into our guiding principles and core values from day one and continues to do so on a daily basis. I am a great believer, that in life what you put in you get out and Ryan has been a credit to himself and his family throughout his apprenticeship here at fc and has become a hardworking and respected young man who is well liked by the rest of the team.

Ryan’s Development has been greatly assisted by Machine Operator Steve Furniss. With over 20 years’ experience in the packaging industry, Steve has been instrumental in his progress and has enthusiastically imparted his knowledge and allowed Ryan to develop the skills required to continue the next generation of Die cut operators.

Ryan will gain an NVQ Level 2 in Performing Manufacturing Operations. He has studied in the workplace and been observed by his external mentor.

We hope to share Ryan’s success story with local schools, colleges and even local sporting teams in the area to showcase the opportunities here to join the fc Team to further develop their own potential and provide a path to a skilled trade which will safe guard theirs and possibly our future. We hope that Ryan’s story will illustrate to other young people that work place study through the Apprenticeship scheme is a real opportunity

Curtis Greensmith – Machine Assistant

curtis-greensmith
Curtis Greensmith has re-joined the team after a loan spell outside of the Premier League!!

As an experienced machine assistant Curtis joins us 18 months on and has fitted seamlessly back into the shop floor banter as well as providing us with his knowledge, commitment and work ethic.

Welcome back from all the Team!!

First Aiders

Elzbieta Siudut & Joanna Rominska volunteered to become Workplace 
First Aiders.

We used Russell Smith of Learning First Aid to deliver the training for the girls.

We’ve used Russell for a number of years now always finding the training to be of an excellent standard.

Russell’s Comments via email:

“Hi Liam, just a quick note regarding the two girls that did the First Aid training on the 21st April this year – Joanna and Elzbieta (Elizabeth). Both girls were very attentive throughout the day, asked loads of questions and they were both very interested in learning.
The girls have a very mature outlook, polite at all times, it was a real pleasure to train them, they are a credit to your Company”.

elzbieta first aid

Elzbieta

joanna first aid

Joanna

NEW Advertising Campaign

Our new advertising campaign launched in Folding Carton’s July – August issue was designed to provide a subliminal message of ‘Relax – you’re in safe hands’, which we hope is the feeling we always give our customers.

new-advertising