CRM – Communication is Key!
First of all, a huge thank you to all of our customers who completed and returned our customer satisfaction survey.
As part of our commitment to quality and customer service we have looked in detail at all of the comments and feedback given, in order to address any areas where we can improve. We truly value the information that you have provided and it really will help us to deliver an efficient, appropriate and cost effective service to your business. Communication is an area that we identified for development as a result of listening to you. We have recently implemented a comprehensive CRM (Customer Relationship Management) system which enables us to record and respond to our customers’ needs with greater efficiency. This integrates fully with our existing system and enables us to capture all customer related information, quotes and documents in one place.
Our new CRM system went live in April and we are currently training the team and optimising how we use this powerful software to its full capacity. Our next phase of development in this key area will be for Production Data collection, then expand the system to cover all of the team here at fc.
Due to the resounding success of our previous traditional Fish ‘n’ Chips Friday we decided a follow up treat would be a welcome end to another busy week for Team fc.
Daniel from ‘Mobile Fish & Chips’ arrived in our car park at 11.00am sharp, got his fryer fired up and promptly started serving up piping hot fish ‘n’ chips at 11.45am!
Again the lunchtime treat was very well received and we got some great comments from the team:
“these were better than last time”
“the best fish ‘n’ chips I have had in ages”
and of course we had a repeat of;
“can we do it every Friday”
It is nice to see the cardboard trays being used especially with the news they keep food fresher for longer than their polystyrene competitors (not that the Fish ‘n’ Chips lasted long enough not to be 100% Fresh!) However they are a more sustainable form of packaging as they are recyclable and biodegradable.
Here at fc we take the avoidance of all forms of waste very seriously. We are committed to our Green credentials, maximise our recycling, maintain our Carbon Neutral status and continue with our tree planting programme. We hope you’ll find these staggering facts in our ‘Focusing on food waste’ Infographic below as interesting and yet disturbing as we do?
We are delighted to have joined and support the Treetops Business Club. Treetops is close to our hearts here at fc and we are always amazed and humbled by the fantastic work they do and the support they offer families.
For more details on this excellent work and details on how to join the Business Club, see their website: www.treetopshospice.org.uk
Our new advertising campaign launched in Folding Carton’s July – August issue was designed to provide a subliminal message of ‘Relax – you’re in safe hands’, which we hope is the feeling we always give our customers.
See below downloadable PDFs of Q&As for Packaging News where FC Cartons was asked to give their views.
We extend a warm welcome to six new additions who have recently joined us.
ZARA BAILEY – Commercial Administrator
Zara joined the fc team in September 2016, she has settled extremely well into her new role. To relax Zara enjoys walking in the Peak District with her boyfriend James and enjoys playing badminton and squash at least once a week!
ANGELINA NTHOLOWA – Machine Assistant
Angelina joined us in September 2016, whilst her new role is very different from her previous she has adapted really well and settled into the fc Team. Angelina is married and has a six year old son Bradley who keeps her really busy but when she finds time to relax she enjoys watching TV and baking
RASA RUTKOVSKA – Machine Assistant
Rasa loves listening to music, she also enjoys dancing – especially Zumba. Whilst Rasa has only been with us for a short time she has quickly settled into the fc Team. Volleyball is her favourite game both to watch and play.
AGNIESZKA ZEBROWSKA – Machine Assistant
Agnieszka joined the fc team from Northgate Public Services. Whilst she has been with us a little over six months her new role is very different from her previous, she has settled really well into team fc. Agnieszka enjoys listening to music, cooking and fishing and loves to go out jogging with her boyfriend.
JOANNA ROMINSKA – Machine Assistant
Joanna really enjoys the challenge of working for team fc. Joanna loves spending time with her family, reading novels, baking cakes and cookies. Her favourite sport is volleyball and she enjoys going to the gym with her fiancé. Joanna supports Bayern Munich because of the Polish player Robert Lewandowski.
GILL DAVIS – Machine Operator
Gill really enjoys her new role and settled straight away into team fc. Gill enjoys spending time with her family and has a real passion for animal welfare – she has little time for hobbies as she spends all her time “running kids to their various activities!”
RYAN TRIMMER – Machine Operator Apprentice
Ryan Trimmer becomes the first successful candidate to join our new Apprenticeship programme at fc cartons. This will enable us to have sustainable skills throughout our business and industry.
Having discussed our needs with Carl Roberts from Matrix Training and explaining the role we had in mind which was a machine operator apprentice in our die cutting facility, we interviewed potential candidates over a number of weeks.
Ryan joined us after completing a year’s course in engineering at Derby College and has continued his development by working through an NVQ level 2 diploma in manufacturing operations on-site at fc. Carl from Matrix makes regular visits to see how Ryan is getting on with his NVQ and also to monitor his progress within the business and especially within the die cutting and creasing process.
He is proving to be a real success and has been rewarded for his efforts. I am sure that by the end of his apprenticeship, the skills he has learned will benefit both himself and fc in the future.
Ryan says “this is so different to college but more enjoyable working with the team, I know I have lots more to learn but already feel I contribute”.
He is hard working, eager to learn and very enthusiastic, we couldn’t be more pleased! The Apprentice programme is ongoing and we look forward to giving more young people the opportunity to learn new skills across all our capabilities and join our already talented team.