We continually monitor and analyse customer feedback as an integral part of our Quality Management system, with the desire to ensure we, wherever possible have truly fulfilled the expectations of our customers’.
Here are some of the comments we have received.
- “We have moved our KPI (Key Performance Indicators) reporting from monthly to quarterly. We are pleased to announce that during the months October to December 2022 your site performance was: 100% on time, 100% in full, 100% confirmed, 100% correct invoices. We would like to thank you for your continuing support.”
- “The trays look a really good job. I’m sure it was probably not the easiest to glue, or handle when packing. The packing looks very neat, which is what the customer will see first”
- “Directors agreed a priority order and the communication FC provided me, gave a clear understanding of what we could achieve and when. From this we were able to work with customers to get the best outcome. Account managers called and mailed me their appreciation and extended they’re thanks to FC and the team. Thanks once again for the professionalism and support FC staff have given”
- “As discussed, please pass our thanks onto your warehouse team for ensuring the loading took place yesterday albeit later than expected. It’s much appreciated”
- “I would like to extend our thanks for the development in the relationship between our two businesses since I visited, your team are an absolute credit to you. Professional, friendly, attentive, in the detail and understanding when we inevitably give you the run around on occasions. Thank you, you’ve helped make a time-consuming painful task of outsourcing, into a much easier process to manage”
- “I am really impressed with how you guys deliver the samples - you can tell a lot of care and attention to detail has gone into the production/packing, so thank you.”
- “We were told the design specification we had produced could not be finished by an automated process – FC not only provided a solution but could finish at a speed which allowed us to complete the production run on time – on budget.”
- “Thank you for a prompt, reliable and excellent service”
- “A great company to do business with”
- “Technically we know we can call on FC Cartons to advise on methods of production and the most cost effective way of completing our projects”
- “Excellent product knowledge”
- “Excellent technical understanding”
- “Keep up the great work; it’s a pleasure doing business with you.”
- “Last night’s efforts in achieving 5K of each sort for launch have been acknowledged by our sales director and our customer as a fantastic achievement.”
- “A proven supplier of excellent service”
- “I find FC keeps abreast of the Trade’s needs and is always looking at new/different technology so more of the same please”
- “Just a visit here to understand our needs and other opportunities”
- “FC Cartons, time and again has gone the extra mile to get cartons delivered on time in full without ever letting quality standards slip”
- “Excellent service is always guaranteed when we use fc cartons, Liam Cox is particularly knowledgeable and reliable”
- ”Many thanks for your email, I have dealt with FC Cartons in the past at a previous company and the service was always exceptional and consistent. I will without question, give you a call when we have a packaging job in”
- “We used fc cartons when we were overloaded on our machines and I would do so again”
