Communication quality continues to improve…

Further developments for our CRM system

Our use of CRM (Customer Relationship Management) has really moved forward since our last update. The sales module is fully implemented for quoting, order acknowledgements and all day-to-day communication with our customers. We can save customer-specific information and this is particularly useful for packing specifications and technical data.

The Quality team is also recording observations and fully utilising the CRM system’s capabilities, with an eye for detail, of course!

The Dispatch Team has undergone training to use the new software and this was incredibly positive as they embraced the technology and saw lots of opportunities on how it can be of benefit to the department. Following their CRM training the Dispatch Team said:

“The new system is very easy to use and will help us significantly by sharing lots of information and having it in one place”.